Greg Bleasel (Vice President – Product Support for Hino Australia) and Gus Belanszky (General Manager Service and Customer Support) with the awards.
Hino Australia has once again cemented its reputation for outstanding customer support, receiving multiple prestigious awards from Hino Motors, Ltd., namely its 17th consecutive Parts Department of the Year Award and 14th successive Service Department of the Year Award.
“This fantastic achievement reflects the unwavering dedication of our dealers and head office teams to delivering the highest standards of service and support to our customers,” said Greg Bleasel, Vice President – Product Support for Hino Australia.
Central to Hino Australia’s success is its state-of-the-art Parts Distribution Centre (PDC), which opened in 2021, and has helped Hino deliver record-breaking year-on-year growth in parts sales.
“With almost double the capacity of our previous facility and innovative technologies in place, the PDC enables us to enhance the efficiency and reliability of Hino Genuine Parts distribution across the country,” continued Mr Bleasel.
Hino Australia’s service network continues to strengthen its capabilities to ensure it remains reliable and responsive.
Another key factor in Hino Australia’s success is the increased use of its Hino-Connect telematics system.
“The detailed insights that Hino-Connect provides allow us to identify issues early and accurately through remote diagnostics, leading to quicker resolution times, reduced downtime and more efficient support for our customers.
“Our trained technicians can provide targeted support to our customers before a vehicle even arrives at the workshop – while also being able to ensure the quick supply of necessary parts through our PDC.
“Our dealerships benefit from a comprehensive technical training program, ensuring our technicians maintain, diagnose, and repair Hino vehicles quickly and expertly,” said Mr Bleasel.
“Our teams will soon benefit from the upcoming launch of a new online training system, which will streamline learning.
“The importance of ongoing education is further reinforced with our annual Hino National Skills Contest, which is currently in its 15th year, and allows us to reward and recognise the talent that exists within our dealership network.
“We remain focused on recruiting and retaining the best technicians from Australia and internationally as a mean of addressing the industry-wide skills shortage, and currently have technician opportunities available nationwide,” he continued.
Mr Bleasel concluded:
“We are incredibly proud to once again be recognised on the global stage.
“These awards are not just milestones — they drive us to continually enhance our services and set new standards for excellence.”
Hino Australia has over 65 dealerships and specialist service centres nationwide, with more information also available at www.hino.com.au.
